Note: If the computer does not start up without the password prompt after following these steps and while you are holding down the Option key, either the Hash was provided incorrectly to TSPS or the file did not read off the drive successfully.
Continue holding the Option key until the boot picker in EFI appears and confirm the password has been removed. Start up the computer while pressing and holding the Option key. Insert the drive into the computer while it is off. Select Yes for the pre-chat question regarding firmware reset and provide the Hash to the advisor assisting you. The code is case-sensitive, so provide TSPS with the Hash exactly as it appears on the customer's screen. Start up the computer to the password entry screen by pressing and holding the Option key.Ī one-time use 'Hash' code will appear. To use the new Firmware Password Reset scheme: 1.
How To Unlock MacBook By Removing EFI Password? - Chapter 2
